Document ID: TOS-2026-07-08
Terms of Service
Velvetmirror ("the Company") Terms of Service Last Updated: 2026-07-08 Welcome to Velvetmirror! Before you start playing, take a moment to read through these Terms of Service (the "Terms"). They govern how you use our website at velvetmirror.com ("Site"), our narrative mystery game ("Game"), and services you can access through the Site and Game. All of that together is what we call the "Services." Using our Services means you're agreeing to these Terms. If you don't agree with them, please don't use the Services. For details on how we handle your data, check out our Privacy Policy. Let's get started!
1. Arbitration, Class Actions, Damages and Refunds.
IMPORTANT NOTICE REGARDING ARBITRATION: By agreeing to these Terms, you're accepting (with some limited exceptions) that you'll resolve disputes between you and us through binding, individual arbitration instead of going to court. Take a close look at sections 13 ("GOVERNING LAW AND FORUM CHOICE") and 14 ("DISPUTE RESOLUTION") below—they have all the details about how arbitration works, including how to opt out if you want to. These Terms also include a waiver of your right to bring a class action suit against us, and they cap the damages you can recover from us that might come from using the Services. By using the Services, you're agreeing to all of this. If you don't agree to these Terms, you can't install, copy, or use the Services. With rare exceptions (see Section 5), anything you buy from us can't be returned. 2. Changes to Terms or Services. We might update these Terms whenever we need to. Any updates will be communicated according to Section 15(d). To keep using the Services, you'll need to accept the updates. If you don't accept them, you won't be able to use the Services, except as noted in Section 14(h) about changes to arbitration rules. The Services change over time, so we might modify or discontinue all or part of them at any point without giving you advance notice. We can deploy patches, updates, or upgrades on our own schedule.
3. Who May Use the Services and How?
(a) Eligibility. You can use the Services if you're at least 13 years old, able to enter into a binding contract, and not prohibited from using them under any applicable laws. (b) Game Platforms. The Game is accessed through software providers like Steam ("Game Platforms"). To download or access the Game through a Game Platform, you'll need to set up a Gaming Account and agree that the Game Platform's terms apply to your use as well. If there's a conflict between what a Game Platform says and what these Terms say, these Terms win. (c) Your Account. When you use our Services through a Game Platform, we get information from your Gaming Account as described in our Privacy Policy. We might create an account for you to use with our Services (an "Account"), and you can add more information to it if you want. (d) Accuracy of Account Information. Keep your Account information accurate, complete, and current. If you don't, we might suspend or terminate your Account.
4. Company Content.
(a) Company Content. "Content" covers text, graphics, images, music, software, audio, video, creative works, and anything else we make available through the Services. Velvetmirror and our licensors own all the rights, title, and interest in the Services and Content, including all intellectual property rights. (b) In-Game Content. We offer upgrades, features, options, and in-game currency in the Services ("In-Game Content"). This might be virtual currency, character skins, experience boosts, gameplay-enhancing items, access to special quests or challenges that unlock rewards, and more. Some special events come with their own rules. You can buy In-Game Content or earn it through play. All In-Game Content belongs to us and stays our property. In-Game Content has no real monetary value, can't be converted to actual money, and you can't transfer it or sell it. Your license to use In-Game Content is tied to these Terms and we can revoke it whenever we want with no liability to us. We can change, suspend, or remove In-Game Content without warning or owing you anything. (c) License Keys. We offer unique keys that give you access to our Game on Game Platforms ("License Keys"). These keys are just for you, can't be transferred, and aren't refundable. We can disable License Keys if we have good reason to believe you committed fraud or broke these Terms. (d) Rights in Content Granted by Company. As long as you follow these Terms, we give you a limited, non-exclusive, non-transferable license to: (i) access and view Content, including In-Game Content you've purchased; (ii) download and install the Game on a computer you own if you have a valid License Key. You can't copy, modify, distribute, sublicense, lease, lend, or rent the Services. You can't reverse engineer or decompile them. You can't make the functionality available to multiple users. We keep all rights we haven't explicitly given you. (e) Streaming. We're cool with non-commercial streaming of our Game as long as you: (i) keep it non-commercial; (ii) don't charge viewers; (iii) stay within ESRB "T" guidelines; (iv) don't run competitions without our written permission; and (v) make sponsorships clear with a persistent "Sponsored By" label.
5. Payments.
When you buy access to our Game, a License Key, or In-Game Content (a "Transaction"), you're authorizing the Game Platform to charge you. You might need to provide Payment Information like credit card details and your email address. The Game Platform's terms apply to your Transaction too. You're authorizing the Game Platform to charge your payment method for the Transaction plus any applicable taxes. EXCEPT AS GOVERNED BY THE GAME PLATFORM'S REFUND POLICY, YOUR PURCHASE IS FINAL AND CAN'T BE REFUNDED UNDER ANY CIRCUMSTANCES. If something unexpected happens during a Transaction, the Game Platform can cancel and refund any charge.
6. Beta Testing.
We might offer beta versions of our Services ("Beta"). Betas can be buggy and might cause problems with your computer or device. By using a Beta, you agree that: (a) we can automatically delete or change software, data, or Content whenever we want; (b) we can cut off your Beta access at any time, making it unplayable; (c) you'll remove any local Beta copies and all related Content if we shut it down; (d) you won't get paid for testing Beta; and (e) participating in Beta doesn't mean you get the full commercial version for free—you'll probably need to buy that separately.
7. General Prohibitions and Company's Enforcement Rights.
You agree not to: (a) use the Services for business purposes without getting Company's permission first, unless we've specifically allowed it; (b) behave in ways that are offensive, cheat, or mess with other users' experience; (c) remove or get around anything we've put in place to stop misuse; (d) fake any packet header or send information that's altered or misleading about where it came from; (e) collect personal information from other users without their say-so; (f) break any law or regulation; or (g) get anyone else to do any of this stuff. We're not required to keep tabs on what you're doing or review Content, but we can if we need to run the Services, make sure you're following these Terms, or comply with the law.
8. Links to Third Party Websites or Resources.
The Services might have links to third-party websites or resources. We include these just as a convenience and we're not responsible for what's on those sites, what they sell, what they offer, or any of their links. You're responsible for using third-party websites or resources, and you accept all the risk that comes with that.
9. Termination.
We can terminate your access to the Services whenever we want, for any reason, and we don't have to tell you first. When that happens, Sections 4(a), 4(b), and 10–15 keep going.
10. Warranty Disclaimers.
(a) Disclaimers Regarding Our Services and Content. THE SERVICES AND CONTENT ARE PROVIDED "AS IS," WITHOUT ANY WARRANTY OF ANY KIND. WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We don't promise that the Services will do what you need, be available all the time, be secure, or be error-free. We don't make any promises about the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any Content. (b) Disclaimers Regarding Third-Party Hardware. Our Services might need third-party hardware like headsets or sensors ("Third-Party Hardware"). Company isn't responsible for Third-Party Hardware or any damage from using it. You're responsible for reading the instructions and making sure you follow the Third-Party Hardware terms.
11. Indemnity.
You'll indemnify, defend, and hold harmless Company and its officers, directors, employees, agents, and representatives from any claims, disputes, liabilities, damages, losses, and costs that come from (i) your access to or use of the Services or Content, or (ii) your violation of these Terms.
12. Limitation of Liability.
(a) NEITHER COMPANY NOR ANY OTHER PARTY INVOLVED IN CREATING OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF COMPANY HAS BEEN INFORMED OF POSSIBLE DAMAGE. SOME JURISDICTIONS DON'T ALLOW LIMITATIONS ON LIABILITY FOR CONSEQUENTIAL DAMAGES, SO THIS MAY NOT APPLY TO YOU. (b) USING OUR GAME AND ANY THIRD-PARTY HARDWARE CAN AFFECT YOUR HEART RATE AND BREATHING, CAUSE MOTION SICKNESS, DISORIENTATION, OR MAKE PRE-EXISTING CONDITIONS WORSE. YOU EXPRESSLY WAIVE COMPANY'S LIABILITY FOR THESE KINDS OF RISKS THAT COME WITH USING OUR GAME. (c) THE MOST COMPANY WILL BE LIABLE FOR FROM USING OR NOT BEING ABLE TO USE THE SERVICES IS EITHER THE AMOUNT YOU'VE PAID TO COMPANY OR ONE HUNDRED DOLLARS (terms00), WHICHEVER APPLIES IF YOU HAVEN'T HAD ANY PAYMENT OBLIGATIONS. (d) THE ABOVE EXCLUSIONS AND LIMITATIONS ARE KEY PARTS OF THE DEAL BETWEEN COMPANY AND YOU.
13. Governing Law and Forum Choice.
These Terms and any related action are governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of Washington, without considering conflict of laws rules. Except as laid out in Section 14, any Disputes that don't go to arbitration will be handled exclusively by state and federal courts in Seattle, and both you and Company waive any objection to that jurisdiction.
14. Dispute Resolution.
(a) Mandatory Arbitration of Disputes. Any dispute, claim, or controversy that comes from these Terms or your use of the Services ("Disputes") will be resolved only through binding, individual arbitration and not as a class action or consolidated case. You and Company agree that the U.S. Federal Arbitration Act governs how this works and is enforced, and you give up your right to a jury trial or to join a class action. This arbitration clause stays in effect even after these Terms end. (b) Location of Arbitration. If you live in the U.S., arbitration happens in your state of residence. (c) Exceptions. Some Disputes can be taken to court instead: (i) Disputes that qualify for small claims court; and (ii) Disputes about intellectual property infringement. (d) Opt-out: You can opt out of arbitration by emailing info@velvetmirror.space within thirty (30) days of when you first agreed to these Terms. (e) Conducting Arbitration and Arbitration Rules. The American Arbitration Association ("AAA") will run the arbitration using its Consumer Arbitration Rules, unless these Terms say otherwise. You can find AAA Rules at www.adr.org or by calling 1-800-778-7879. If you want to start arbitration, you'll submit a written Demand for Arbitration to AAA and let the other party know per AAA Rules. For claims under terms0,000, you can pick document-only, telephonic/video, or an in-person hearing. For claims over terms0,000, AAA Rules decide your hearing rights. Hearings take place in your county unless both of you agree differently. The arbitrator has complete authority to interpret the arbitration agreement and decide what falls under it. (f) Arbitration Costs. AAA Rules cover filing, administration, and arbitrator fees. If your Dispute is under terms0,000, we'll cover all the fees unless the arbitrator thinks your claim is frivolous. If we win, we'll pay our attorneys' fees and costs and won't ask you to reimburse us. If you win, you can get your attorneys' fees and expenses as the law allows. (g) Class Action Waiver. YOU AND COMPANY AGREE THAT EACH OF YOU CAN ONLY BRING CLAIMS IN YOUR OWN NAME, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY ALLEGED CLASS OR REPRESENTATIVE CASE. If you're going through arbitration, the arbitrator can't combine other people's claims with yours or run any representative or class proceeding. If this part isn't enforceable, then the entire Dispute Resolution section becomes void. (h) Effect of Changes on Arbitration. Even though Section 1 says we can change things, if Company changes Section 14 after you first agreed to these Terms, you can reject the change by sending written notice to info@velvetmirror.space within 30 days. If you reject it, you agree to arbitrate under the old version of the Terms. (i) Severability. If any part of these Terms isn't valid, the rest stays in effect, except for Section 14(g) Class Action Waiver—if that part isn't enforceable, then this entire Dispute Resolution section becomes void.
15. General Terms.
(a) Entire Agreement. These Terms and any document we reference make up the whole agreement about the Services and Content, and override any prior understandings or agreements. (b) Severability. We'll interpret the provisions of these Terms as broadly as possible. If any provision can't be enforced, the rest stay in effect. (c) No Assignment. You can't assign or transfer these Terms to someone else. (d) Notices. Company can send you notices under these Terms, including about updates, through: (i) email; (ii) an in-game message; or (iii) posting on our Site. (e) No Waiver. Neither of us gets rights just by doing something—only what's explicitly written counts. If Company doesn't enforce something, that doesn't mean we've given it up. Waivers only work if they're in writing and signed by someone authorized to do so at Company. Using one remedy doesn't stop us from using others. 16. Contact Information. If you have questions about these Terms or the Services, reach out to Company at info@velvetmirror.space.